To reset a customers password, you need to search and edit the customer record under Customers.
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On the editing details page, click the Reset Password link.
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The following window will appear and you can reset the password here.
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After making the changes click the Save button in the top-right corner.
Note:: If you do not see any pop-up windows then please check the pop-up blocker and security settings for your browser. Also check any third party security software packages (like firewalls, internet security filters, etc.) that you may be using.