First you will need to create the email template that will be sent. Go to Marketing > Email Templates
Click New in the top right. Name the email template and place the desired customer merge codes in the body. These will populate with the customer information.
(a full list of merge codes can be viewed here)
Example:
This customer has changed their information.
##CUSTOMERTITLE##
##BILLADDRESS##
##SHIPADDRESS##
##SALESPERSONUSERNAME##
Check the send box next to the "Alert Email subject" and save the email template.
Next you will set up workflow rules. Tools > Rule Engine > Power Features > Customer events
Create a new rule. Name the rule, click active, and select "A customer's data is changed." Click Save.
You will need to create two conditions and one action:
1. Condition type: Time Since Last Change
Operation: Greater Than Or Equal To Operation
Interval Length: 1
INterval Type: Minutes
(add the condition by clicking the grey "+")
2. Condition Type: Email Template Not Sent To customer Yet
Email Template: (Customer Info Change)
(add the condition by clicking the grey "+")
Action:
Action Type: send Email Template to Email Alert Addresses
Email Template: (Customer Info Change)
(add the action by clicking the grey "+")
Click Save in the top right of the page.
If you have not set up the admin alert email address you can do so at Settings > Store Information > Alert Email Addresses.
