Note: If you do not already have an order status or Admin Alert Address setup you will need to do this before proceeding. This is a two-step process.
Step 1. Sending the customer the credit declined notice.
Settings > Orders : Order Statuses
Find the Credit Declined order status and open it for editing:
From the edit screen select the email template you wish to send to the customer when an order has the status “Payment Declined’. To do this, click the drop down box “Email Notification” select the template and click save.
Step 2. Setup the Admin alert.
From the same edit screen, click the edit email template button.
This will open the edit email template over lay. From here scroll to the section labeled “Admin Alert Setting”. In this section the only required setting to turn this on is to check the “Send” box. However you will want to add a subject. Also any instructions or additional information that you need to convey to the recipients of the admin alert will need to be added to the “Alert Email Header”. Then click save, and close out all overlays.