Account Setup
- Fedex - If you do not have an account, visit www.fedex.com to create a user id and password. Otherwise, you will already have a user id and password to use.
Also, check out our article on Fedex Account Setup : How To Get A Meter Number
- USPS – Setting up USPS is a two-step process:
- Registering: You can register for webaccess to USPS at: https://secure.shippingapis.com/registration/. If the above link does not work, you can find the registration page by searching for "USPS WEB ACCESS" at www.usps.com. Select Web Tools from Recommended Links in the blue box. Select Sign Up from the Access USPS Web Tools box.
- Enabling Production Mode: After you register, you will receive an email with your Username and Password. The email outlines the testing procedures for server access. It also contains a brief explanation on how to activate your account for live use.
- You don't need to run the test outlined in the email. This step has already been completed by Spark Pay online stores .
- Please call the number provided in the email and request that your account be moved from test mode to production mode. Moving your account to production mode only takes a few moments with the phone number listed in the email.
- UPS - Register for UPS at http://www.ups.com. You will receive and email confirming your User ID and activation. If you have an existing UPS account, you can use the existing User ID.
- DHL - Register for an account at http://www.dhl.com and acquire a DHL Account Number. If you already have an account number, that number can be used.
Enabling A Shipping Provider
- Navigate to Settings > Shipping > Shipping Providers from the admin console.
- Click the Edit button to the left of the row for the provider you wish to enable in order to edit it.
- Enter your account username/id in the account field and your account password in the password field
- For DHL setup, follow the instructions below on obtaining the Shipping Key.
- Press the Test button the right of the column to verify your credentials. If you received a “Successful” message, your credentials are entered correctly.
- Optional: You can add an additional markup and weight for the provider. Do so by entering the markup percentage or flat rate and changing the Markup Type field as appropriate.
- Enable the provider by checking the Active field checkbox.
- Repeat for each provider you wish to set up and save your changes by clicking Save in the top right.
DHL – Obtaining The Shipping Key
Click on the edit icon for DHL.
Next, enter your DHL account number (provided by DHL) in the corresponding box and check active. Don't forget to save.
Next, click on the Get Key link.
If the account number is valid, Two Keys will be provided in a pop-up. Click 'OK'. This will populate the keys in the Password/Key 1 and Shipping Key2 input boxes.
Troubleshooting
If you receive an “Unsuccessful” message upon using the Test feature:
- Check your Username and Password to make sure they are correct.
- Call USPS to ensure your account is in production mode.
- Make sure you've actually SAVED the info, before hitting test.
- If the cart is giving you an error message stating that there was a temporary problem connecting to the rate calculation service, there are two potential causes:
- The shipping provider's service is down at the moment.
- No applicable rates were returned for the specified address.
Most of the time, the latter option is the cause. There are a few things to check when this occurs:
- Make sure you have the correct services marked as active. Sometimes certain services are not available to certain destinations so an unexpected service may be returned. To test this, go to the provider’s website. Try the calculation there and make sure you have the services that they return marked as active in your settings.
- Make sure you have your regions set up correctly. A United States region is required to be present in most cases, so if you have deleted it try adding it back and test again. This has to do with being able to ship outside of regions properly.