After customers place orders, AmeriCart will send you confirmation emails. Email is a convenient way to know when you've received an order, but it can be unreliable.
There are so many different factors that can prevent you from receiving emails, we don't recommend relying solely on these messages. Be sure to check your control panel on a regular basis, making sure that no orders slip through the cracks.
Nonetheless, you should still have the expectation and peace of mind that you'll receive each confirmation email. If you aren't receiving these messages, please follow the steps below:
Once you've identified and fixed the problem, you can resend these emails.
Step 1: Check your spam and trash folders
In our experience, missing order emails are nearly always the result of trouble on the receiving end. Either your email provider (usually your Internet Service Provider or your web hosting company) blocks them, or your email program (Outlook, Thunderbird, Eudora and others) does.
Quite often, missing emails end up in spam or trash folders. As a first step, please check these folders.
back to top
Step 2: Send yourself a test message
Is the problem affecting all of your emails, or only the ones coming from AmeriCart? To get a better idea, send a test message to your order confirmation address and see whether it comes through.
Preferably, send this message using an off-site email account. For example, if your confirmations go to john@yourwebsite.com, don't send this from a yourwebsite.com address. Instead, send it from an email address that's hosted elsewhere (e.g. Gmail, Yahoo).
back to top
Step 3: Double-check your AmeriCart email settings
Log into your AmeriCart control panel and confirm that your order confirmation email addresses are accurate and up-to-date.
back to top
Step 4: See whether your email address was blocked
Just like with postal mail, email can be returned to sender. In general, there are two types of returned emails:
- Soft Bounces: Temporary problem with the recipient
- Example: Your mailbox is full or over your storage quota
- Hard Bounces: Permanent problem with the recipient
- Examples: The recipient address doesn't exist; the recipient's server has blocked the sender
When a message comes back to us as a hard bounce, our email provider adds the recipient to a block list. Unless we manually remove an address from the block list, our provider will not send any further messages to that account.
If you suspect that this is the issue, please send us a support ticket. We can see whether your address was added to our block list. If necessary, we will unblock your address.
back to top
Step 5: Send us a support ticket
If all else fails, please send us a support ticket and we can investigate further. Include a few of the order numbers that you didn't receive notifications for.
back to top